Refund policy

Return and Refund Policy

Effective Date: 14 October 2026

At Stick Sense, we sell digital products, including ebooks, kids' activity worksheets, educational materials, brain-challenge questions, and other downloadable resources. We do not sell or ship physical products.

1. Digital Products

All products sold through our website are digital products delivered electronically. Depending on the product, you may receive a download link, a digital file, or access instructions after completing your payment.

2. No Returns

Because digital products cannot be physically returned, we do not accept physical returns or exchanges.

3. Refund Policy

All sales of digital products are generally final once the product has been successfully delivered or made available for download.

However, please contact us if:

You have been charged more than once for the same order.
Your payment was successful but you did not receive your product.
Your download link is broken or the file is damaged or inaccessible.
You received a product that is materially different from its description.

We will review your request and, where appropriate, provide assistance, a replacement download, or a refund in accordance with applicable law.

4. Incorrect Purchases

Please carefully review the product description and contents before purchasing. Refunds for accidental purchases or a change of mind are generally not available for successfully delivered digital products, subject to applicable consumer rights.